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[ T R A I N I N G  A N D  P E R F O R M A N C E  S U P P O R T ]

Training and performance support are two of the most immediate and effective tools to effect organizational change.

W H A T  I S  T R A I N I N G ?

Training prepares employees to perform new skills. Relevant Learning specializes in the development of self-directed learning materials that dramatically reduce the time and expense inherent in classroom training while ensuring the successful transfer of skills to the learner. Effective self-directed training programs include:

[] specific learning objectives
[] overview of course materials
[] clear operational instructions
[] varied learning techniques
[] feedback to trainees
[] user control of the learning experience
[] meaningful and challenging activities
[] graphics to illustrate concepts
[] frequent practice exercises
[] self-testing

W H A T  I S  P E R F O R M A N C E  S U P P O R T ?

Once learners are trained they still need support in applying knowledge and skills on the job. Relevant Learning's performance support systems play a key role in reengineering and change managment efforts by guiding employees with just-in-time answers to real-world problems. Effective performance support systems provide on-the-job help with:

[] making choices
[] accessing difficult, hard-to-remember, and critical business information
[] performing tasks
[] making comparisons
[] decision making
[] using software systems and other technical tools
[] troubleshooting
[] preventing critical errors

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1995 Relevant Learning