[ N E E D S  A S S E S S M E N T ]

Defining training and performance issues includes a needs assessment process which:

identifies and documents the gaps between what is and what should be
pinpoints requirements for supporting your product or service goals
identifies the need for process improvements or redesign
investigates the feasability of implementing possible solutions
detects unanticipated issues and concerns
determines the performance outcome
ensures field relevance to actual conditions
establishes audience and management support for the program