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[ N E E D S  A S S E S S M E N T ]

Defining training and performance issues includes a needs assessment process which:

[] identifies and documents the gaps between what is and what should be
[] pinpoints requirements for supporting your product or service goals
[] identifies the need for process improvements or redesign
[] investigates the feasability of implementing possible solutions
[] detects unanticipated issues and concerns
[] determines the performance outcome
[] ensures field relevance to actual conditions
[] establishes audience and management support for the program

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