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[ N E E D S  A S S E S S M E N T ]

Defining training and performance issues includes a needs assessment process which:

[´] identifies and documents the gaps between what is and what should be
[´] pinpoints requirements for supporting your product or service goals
[´] identifies the need for process improvements or redesign
[´] investigates the feasability of implementing possible solutions
[´] detects unanticipated issues and concerns
[´] determines the performance outcome
[´] ensures field relevance to actual conditions
[´] establishes audience and management support for the program

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